You can’t read or watch the news at the moment without hearing horror stories about airport stress. In so many cases, the criticism from frustrated travelers looking forward to their first business trip, vacation, or family reunion in some time is completely justified. While it’s been disappointing to read how some governments have blamed the airlines for the current operational challenges, ultimately, today’s traveler has bought their ticket in good faith and wants to get away as seamlessly as possible.
Having worked in aviation for 17 years, from starting at the check-in counter to being senior cabin crew and now managing our people department, I have definitely witnessed my fair share of delays, long wait times, and airport stress. So far this year I have traveled about once a month, some for work, and others for holidays, and I have of course noticed the difference not just in the logistics